What you need to know
Frequently Asked Questions
Whether you’re planning an airport transfer, private tour, corporate event or transport for a larger group, we’re here to make the journey simple. Here are a few of the questions we’re asked most often.
General
What areas do you operate in?
We provide transport services throughout Hawke’s Bay and across New Zealand. Whether you require local transfers, multi-day tours, or nationwide coach charters, we can tailor a solution to suit your itinerary.
What types of transport do you offer?
Our fleet includes luxury sedans, Mercedes-Benz Sprinters, minibuses and coaches seating from 2 to 53 passengers, suitable for airport transfers, corporate events, school groups, weddings, cruise ship excursions, sports teams and extended tours.
Bookings
How do I make a booking?
You can book by phone, email, through our website, or by completing our online enquiry form. We’ll provide a personalised quotation based on your requirements.
Can I make changes to my booking?
Yes. We understand plans change. Contact us as soon as possible and we’ll do our best to accommodate any amendments.
Do you require a deposit?
Most bookings require a deposit to confirm the reservation. Deposit requirements will be outlined in our terms and conditions booklet that accompanies the quotation.
Pricing
How is pricing calculated?
Pricing depends on factors including vehicle size, travel distance, duration, itinerary, accommodation requirements for multi-day tours and any additional services requested.
Are your prices GST inclusive?
Yes, unless otherwise stated, all quotations include GST.
Can you provide a fixed quotation?
Yes. Once your itinerary has been confirmed, we’ll provide a fixed quotation so there are no surprises. Our quotations are based on the costs applicable at the time they are issued.
In exceptional circumstances beyond our control—such as a significant increase in fuel prices, or other major operating cost increases—we reserve the right to review the quotation. If this becomes necessary, we will notify you no later than 30 days before your scheduled travel date and discuss any adjustments with you before proceeding.
Vehicles
What size vehicles do you have?
Our fleet caters for groups of all sizes, from executive transfers for two passengers through to full-size coaches carrying up to 53 passengers.
Are your vehicles air-conditioned?
Yes. All of our passenger vehicles are fully air-conditioned for your comfort.
Do your vehicles have seat belts fitted?
Yes. Excluding the Black Rose Limo (which has J–seating specific for social events), all vehicles are fitted with seat belts.
Cruise Ship Passengers
Do you offer cruise ship tours?
Yes. We specialise in cruise ship shore excursions throughout Hawke’s Bay, including winery tours, sightseeing, Art Deco experiences and customised private tours. After a fully enjoyable day excursion, we will ensure guests return to the port well before the ship’s departure.
Drivers
Are your drivers professionally licensed?
Yes. All drivers hold the appropriate New Zealand licences specific to the vehicle size and passenger licence endorsement.
Can the same driver stay with our group for a multi-day tour?
Where practical, yes. We aim to provide continuity throughout your tour, subject to legal driving hours and availability.
Tours
Do you provide transport for conferences and corporate events?
Yes. We regularly provide transport for conferences, incentive groups, corporate functions and VIP guests.
Can you arrange transport for schools and sports teams?
Yes. We have extensive experience transporting schools, sports clubs and community groups throughout New Zealand.
Corporate & Group Travel
Can you customise an itinerary?
Certainly. We specialise in creating customised itineraries tailored to your group’s interests, timeframe and budget. Guided tours with commentary can be arranged, or we can simply provide transport if you already have your own guide.
Accessibility
Can you accommodate passengers with mobility needs?
Please let us know your requirements when booking. We’ll recommend the most suitable vehicle and make every effort to accommodate mobility aids and accessibility needs.
Can wheelchairs be carried?
Foldable wheelchairs can usually be accommodated. Please advise us in advance so appropriate arrangements can be made.
Payments
What payment methods do you accept?
We accept bank transfer, major credit cards and EFTPOS. Account facilities may be available for approved corporate clients.
When is payment due?
Payment terms will be confirmed with your booking. Depending on the booking, payment may be required prior to travel or by invoice after the service.
Cancellations
What payment methods do you accept?
Cancellation terms vary depending on the type of booking and notice provided. Full details are included in your quotation which includes our terms and conditions.
What happens if severe weather affects our trip?
Passenger safety is our priority. If weather conditions impact travel, we’ll work with you to adjust your itinerary or discuss alternative arrangements.
Food & Refreshments
Can we eat or drink on the coach?
Light snacks and bottled water are generally permitted. We ask passengers to avoid messy foods and alcohol unless prior approval has been arranged.
Still have a question?
Our friendly team is happy to help. Contact us by phone or email, and we’ll be pleased to discuss your transport requirements.
I would like to thank you for your massive part in making the Harapaki Opening event a success, we could not have done it without you!
As you are very aware the geographical location makes the likes of transporting guests and site tours complex, and we absolutely appreciated your professionalism cooperation and patience with mitigating this risk.
We are very grateful to you and your lovely team.
Raewyn
- Meridian Energy – Harapaki Wind Farm Project
We recently chartered 2 buses for our staff Christmas function that was being held approx. 35 minutes out of town. Glen, who arranged all the boxing details for us was very easy to work with and responded to queries quickly, tolerated our changes with a smile and was overall very helpful. Our two drivers Brian and Robbie were very accommodating and great value on the night. Thanks for all your help, we will no doubt use you again in the future.
- G Sue
From start to finish this trip was totally excellent. The driver who picked us up shared his knowledge of the area, and noted points of interest for us. First course at St Georges winery – light, balanced entree with matching wines – superb. Then on to the views from the stunning Te Mata Peak. Allowed us to get a better idea of the whole region.
- Helen W
Just wanted to say we had a great experience with Murray as our driver last night… we used your service for us to get to six60 and we highly recommend and use your service again
- Mel Taylor
This was a highlight of our trip. Rowan was a knowledgeable and enjoyable tour guide. We loved that he gave us so much history (and trivia) about NZ as he drove us around. He even took us to the top of Te Mata right at sunset to show us views of the city and take some pictures. We are still talking about the food we ate and the wine we drank!
- Elise B
“Organised a half day private wine tour for friends. Christine our driver made this trip an exceptional experience that everyone enjoyed. Organising was very easy and everything on the day was just perfect. Highly recommend!”
- Shelley C
Trip Advisor – 5 star average rating and Qualmark – Gold Award recipient
It’s clear to see that our dedicated and passionate team are consistently providing a unique and excellent Hawkes Bay and Napier limousine tour experience. Check out our TripAdvisor page, and let the glowing reviews speak for themselves.
